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author | Asaad Mahmood <Unknowngi@live.com> | 2015-10-28 18:04:27 +0500 |
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committer | Asaad Mahmood <Unknowngi@live.com> | 2015-10-28 18:04:27 +0500 |
commit | e104829dcd7ae8ea0d6ab87f341cf5c5f1b30a41 (patch) | |
tree | 769e7de1f1c12cc4d58d934709032bc1bcbdedc9 /doc/install/Troubleshooting.md | |
parent | 179c4ea684af8d2a021cc6f0042bc4408f39b0bb (diff) | |
parent | c6f3361d3caf671ca64b798d5ac9eca97c387f9e (diff) | |
download | chat-e104829dcd7ae8ea0d6ab87f341cf5c5f1b30a41.tar.gz chat-e104829dcd7ae8ea0d6ab87f341cf5c5f1b30a41.tar.bz2 chat-e104829dcd7ae8ea0d6ab87f341cf5c5f1b30a41.zip |
Merge branch 'master' of https://github.com/mattermost/platform into ui-improvements
Diffstat (limited to 'doc/install/Troubleshooting.md')
-rw-r--r-- | doc/install/Troubleshooting.md | 15 |
1 files changed, 10 insertions, 5 deletions
diff --git a/doc/install/Troubleshooting.md b/doc/install/Troubleshooting.md index 8ccc1f941..7166f9978 100644 --- a/doc/install/Troubleshooting.md +++ b/doc/install/Troubleshooting.md @@ -8,9 +8,6 @@ #### Common Issues -##### Error message in logs when attempting to sign-up: `x509: certificate signed by unknown authority` - - This error may appear when attempt to use a self-signed certificate to setup SSL, which is not yet supported by Mattermost. You can resolve this issue by setting up a load balancer like Ngnix. A ticket exists to [add support for self-signed certificates in future](x509: certificate signed by unknown authority). - ##### Lost System Administrator account - If the System Administrator account becomes unavailable, a person leaving the organization for example, you can set a new system admin from the commandline using `./platform -assign_role -team_name="yourteam" -email="you@example.com" -role="system_admin"`. - After assigning the role the user needs to log out and log back in before the System Administrator role is applied. @@ -19,7 +16,15 @@ The following is a list of common error messages and solutions: -##### "We cannot reach the Mattermost service. The service may be down or misconfigured. Please contact an administrator to make sure the WebSocket port is configured properly" -- Message appears in blue bar on team site. Check that [your websocket port is properly configured](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-server). +###### `Please check connection, Mattermost unreachable. If issue persists, ask administrator to check WebSocket port.` +- Message appears in blue bar on team site. +- **Solution:** Check that [your websocket port is properly configured](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-server). + +###### `x509: certificate signed by unknown authority` in server logs when attempting to sign-up + - This error may appear when attempt to use a self-signed certificate to setup SSL, which is not yet supported by Mattermost. You + - **Solution:** Set up a load balancer like Ngnix [per production install guide](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-with-ssl-recommended). A ticket exists to [add support for self-signed certificates in future](x509: certificate signed by unknown authority). +###### `panic: runtime error: invalid memory address or nil pointer dereference` + - This error can occur if you have manually manipulated the Mattermost database, typically with deletions. Mattermost is designed to serve as a searchable archive, and manual manipulation of the database elements compromises integrity and may prevent upgrade. + - **Solution:** Restore from database backup created prior to manual database updates, or reinstall the system. |