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Diffstat (limited to 'doc/install/SMTP-Email-Setup.md')
| -rw-r--r-- | doc/install/SMTP-Email-Setup.md | 14 |
1 files changed, 14 insertions, 0 deletions
diff --git a/doc/install/SMTP-Email-Setup.md b/doc/install/SMTP-Email-Setup.md index b908d04dd..8bf094714 100644 --- a/doc/install/SMTP-Email-Setup.md +++ b/doc/install/SMTP-Email-Setup.md @@ -44,3 +44,17 @@ To enable email, turn this option on by setting `SendEmailNotifications=true` an 2. Kill the process `kill pid` 3. The service should restart automatically. Verify the Mattermost service is running with `ps -A` 4. Current logged in users will not be affected, but upon logging out or session expiration users will be required to verify their email address. + +### Troubleshooting SMTP + +If you have issues with your SMTP install, from your Mattermost team site go to the main menu and open `System Console > Logs` to look for error messages related to your setup. You can do a search for the error code to narrow down the issue. Sometimes ISPs require nuanced setups for SMTP and error codes can hint at how to make the proper adjustments. + +For example, if `System Console > Logs` has an error code reading: + +``` +Connection unsuccessful: Failed to add to email address - 554 5.7.1 <unknown[IP-ADDRESS]>: Client host rejected: Access denied +``` + +Search for `554 5.7.1 error` and `Client host rejected: Access denied`. + + |