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Diffstat (limited to 'doc/install/Troubleshooting.md')
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diff --git a/doc/install/Troubleshooting.md b/doc/install/Troubleshooting.md index 46efc61fa..8ccc1f941 100644 --- a/doc/install/Troubleshooting.md +++ b/doc/install/Troubleshooting.md @@ -15,3 +15,11 @@ - If the System Administrator account becomes unavailable, a person leaving the organization for example, you can set a new system admin from the commandline using `./platform -assign_role -team_name="yourteam" -email="you@example.com" -role="system_admin"`. - After assigning the role the user needs to log out and log back in before the System Administrator role is applied. +#### Error Messages + +The following is a list of common error messages and solutions: + +##### "We cannot reach the Mattermost service. The service may be down or misconfigured. Please contact an administrator to make sure the WebSocket port is configured properly" +- Message appears in blue bar on team site. Check that [your websocket port is properly configured](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-server). + + |