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Diffstat (limited to 'doc/install/Troubleshooting.md')
-rw-r--r-- | doc/install/Troubleshooting.md | 2 |
1 files changed, 1 insertions, 1 deletions
diff --git a/doc/install/Troubleshooting.md b/doc/install/Troubleshooting.md index deae7717d..05cac2f48 100644 --- a/doc/install/Troubleshooting.md +++ b/doc/install/Troubleshooting.md @@ -52,7 +52,7 @@ The following is a list of common error messages and solutions: 1. Check that your SSL settings for the SSO provider match the `http://` or `https://` choice selected in `config.json` under `GitLabSettings` 2. Follow steps 1 to 3 of the manual [GitLab SSO configuration procedure](https://github.com/mattermost/platform/blob/master/doc/integrations/Single-Sign-On/Gitlab.md) to confirm your `Secret` and `Id` settings in `config.json` match your GitLab settings, and if they don't, manually update `config.json` to the correct settings and see if this clears the issue. -###### `We couldn't find the existing account` +###### `We couldn't find the existing account ...` - This error appears when a user attempts to sign in using a single-sign-on option with an account that was not created using that single-sign-on option. For example, if a user creates Account A using email sign-up, then attempts to sign-in using GitLab SSO, the error appears since Account A was not created using GitLab SSO. - **Solution:** - If you're switching from email auth to GitLab SSO, and you're getting this issue on an admin account, consider deactivating your email-based account, then creating a new account with System Admin privileges using GitLab SSO. Specifically: |