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Diffstat (limited to 'doc/install/Troubleshooting.md')
| -rw-r--r-- | doc/install/Troubleshooting.md | 17 |
1 files changed, 9 insertions, 8 deletions
diff --git a/doc/install/Troubleshooting.md b/doc/install/Troubleshooting.md index 03760b0df..7166f9978 100644 --- a/doc/install/Troubleshooting.md +++ b/doc/install/Troubleshooting.md @@ -12,18 +12,19 @@ - If the System Administrator account becomes unavailable, a person leaving the organization for example, you can set a new system admin from the commandline using `./platform -assign_role -team_name="yourteam" -email="you@example.com" -role="system_admin"`. - After assigning the role the user needs to log out and log back in before the System Administrator role is applied. -##### Deactivate a user - - - Team Admin or System Admin can go to **Main Menu** > **Manage Members** > **Make Inactive** to deactivate a user, which removes them from the team. - - To preserve audit history, users are never deleted from the system. It is highly recommended that System Administrators do not attempt to delete users manually from the database, as this may compromise system integrity and ability to upgrade in future. - #### Error Messages The following is a list of common error messages and solutions: -###### `We cannot reach the Mattermost service. The service may be down or misconfigured. Please contact an administrator to make sure the WebSocket port is configured properly` -- Message appears in blue bar on team site. Check that [your websocket port is properly configured](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-server). +###### `Please check connection, Mattermost unreachable. If issue persists, ask administrator to check WebSocket port.` +- Message appears in blue bar on team site. +- **Solution:** Check that [your websocket port is properly configured](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-server). ###### `x509: certificate signed by unknown authority` in server logs when attempting to sign-up - - This error may appear when attempt to use a self-signed certificate to setup SSL, which is not yet supported by Mattermost. You can resolve this issue by setting up a load balancer like Ngnix. A ticket exists to [add support for self-signed certificates in future](x509: certificate signed by unknown authority). + - This error may appear when attempt to use a self-signed certificate to setup SSL, which is not yet supported by Mattermost. You + - **Solution:** Set up a load balancer like Ngnix [per production install guide](https://github.com/mattermost/platform/blob/master/doc/install/Production-Ubuntu.md#set-up-nginx-with-ssl-recommended). A ticket exists to [add support for self-signed certificates in future](x509: certificate signed by unknown authority). + +###### `panic: runtime error: invalid memory address or nil pointer dereference` + - This error can occur if you have manually manipulated the Mattermost database, typically with deletions. Mattermost is designed to serve as a searchable archive, and manual manipulation of the database elements compromises integrity and may prevent upgrade. + - **Solution:** Restore from database backup created prior to manual database updates, or reinstall the system. |